​​​Frequent Questions​​:


 What time does our flight need to arrive on December 29th, in order to get transfers to the Hotel?
Airport Transfers are available most times day or night, just look for the Courtesy Phone in the Baggage Claim area and call the hotel to advise of your arrival.  A Welcome Orientation and Ticket Packet Distribution is scheduled at 4:00pm on December 29th at the hotel. If your flight is delayed, your Ticket Packet will be waiting for you at Hotel Check-in.


How far is the Hotel from Los Angeles International (LAX) and Orange County (SNA) Airports?
The Sheraton Gateway Hotel is 5 minutes from Los Angeles International Airport (LAX), and 60 minutes from Orange County Airport (SNA) depending on traffic. .

What is check-in and check-out time at the Hotel?
Check-in time is 3:00pm at the hotel. If you should arrive earlier, and no rooms are available, you may leave your luggage with the hotel concierge until a room becomes available. Check-out time at the hotel is 12:00pm. Late check-out may be arranged with the hotel front desk for an additional charge, or you may leave your luggage with the hotel concierge for storage until your scheduled departure time..

Where is the Sheraton Gateway Hotel located?
Sheraton Gateway Hotel is located at 6101 W. Century Boulevard, Los Angeles, California  in the LAX Airport area with convenient access to all Rose Parade activities.


How far is the Sheraton Gateway Hotel from Pasadena, California?
Sheraton Gateway Hotel is approximately a 45 minute drive from  Pasadena, California and the Rose Parade activities, depending on traffic.

Why do you stay in Los Angeles rather than Pasadena?
The hotels in Pasadena are very few and do not meet our high quality standards for this tour. Dining and transportation options in Pasadena are very limited, and would require a rental car or taxi to get around. 

What type of accommodations are available at the Sheraton Gateway Hotel?
Sheraton Gateway Hotel offers rooms with either 1 King Bed or 2 Queen Beds. Each room has a flat panel television, 2-line telephone, writing desk, mini-fridge and iron with ironing board. Bathroom amenities include marble bathroom with shower, hair dryer, lighted makeup mirror along with shampoo, conditioner and soaps.

What is included in the Hotel room rate?
Your Hotel room rate includes daily Breakfast Buffet with coffee, tea and juices, and a Grab-n-Go Breakfast on January 1st. Your room rate also includes all applicable local hotel taxes and resort fees.

Is there parking available at the Hotel?
Yes, there is Self-Parking available at the hotel for our guests at a Discounted Rate of  $18.00 per day ( normally $29.00 per day ). Overnight Valet Parking is available for $35.00 per dayAll Parking Fees are due and payable directly to the Hotel. 

Are there Accessible Rooms available at the Hotel?
For our guests with Special Needs there are a limited number of Accessible Rooms available at the hotel. These rooms can accommodate guests requiring hearing accessible or mobility accessible rooms. The bathrooms will either have a tub shower with an extendable shower head and grab bars, or a roll-in shower.

Are there restaurants in or near the Hotel?
Yes, Sheraton Gateway Hotel  has 2 Restaurants in the hotel. The Brasserie is open for Breakfast, and the Costero is open for Lunch and Dinner offering a full menu of delicacies and room service for your convenience. Starbucks is located just off the Main Lobby. And other Fast-Food and Full-Service restaurants are available within walking distance of the Hotel. 

Is Internet Service available at the hotel?
Yes, Complimentary wireless internet service is available at the hotel for our guests only.

What times do the motorcoaches leave the Hotel on December 30th, 31st and January 1st?
The motorcoaches leave the hotel on December 30th promptly at 7:15am, on December 31st at 8:30am, and on January 1st promptly at 5:45am. We start boarding the motorcoaches 15 minutes prior to scheduled departure time. ( Schedules subject to change )

What time does the "Tournament of Roses" Parade start on January 1st?
The Tournament of Roses Parade starts promptly at 8:00am Pacific Time, and ends exactly at 10:00am Pacific Time.

How far is the motorcoach parking area from the Parade seats?
It is a 1 block walk from where the motorcoaches are parked to the parade seating area. There is a slight incline leading up to the grandstands. The sun is to our backs, and there are Port-a-Potty's located beneath the bleacher seats. There are approximately 20 to 40 steps up into the stands to get to your seats, and there is a center hand rail for your assistance. If you cannot climb stairs, PLEASE REQUEST HANDICAP SEATING at the time you make your reservation. Handicap seating is very limited and fills up quickly.

What are the seats like and what can I bring?
The seats are bleacher-style, much like at a high school or little league game. Although the seats can be high there are no bad seats. Space is tight and there are no backs to the seats. Stadium seats with backs can be used but are sometimes frowned upon by your neighbor. We provide you with a complimentary souvenir stadium cushion for your comfort. It is recommended you bring a hat and gloves, because the weather is cold in January. Don't forget to bring your camera. Do not bring any large bags, there is no room for you to store them. No umbrellas are allowed at the parade. If it is raining, it is recommended you wear a light jacket with a hood. For your safety no alcohol, drugs, weapons, cans, glass bottles, sports bottles, coolers, banners, flagpoles, sign posts, placards or rigid signs are allowed into the parade grandstands. You will be subject to a reasonable search of all bags before admittance into the grandstand area. Complimentary bottled water will be provided for you prior to entering the parade seating area. 

Where are the seats located for the "Tournament of Roses" Parade?
Our seats are at the beginning of the parade in Section 430, with the sun at your back. This is the area where the parade begins, where all the entertainment happens and where the television cameras are located that broadcast the parade. This is the perfect vantage point to capture all the pageantry and beauty of the Tournament of Roses Parade. You will have to climb approximately 20-40 steps up into the stands to your seats. There is a center hand rail in the aisle for your assistance.

Will there be people in front of the grandstands at the "Tournament of Roses" Parade?
Probably, but our grandstand seats are above the lowest rows, and your view will not be blocked by anyone walking or standing in front of you or by television camera equipment.

Is there Wheelchair Accessible seating available for the "Tournament of Roses" Parade? 
We have limited space reserved for our guests that require Wheelchair, Walker or Mobility Scooter seating. Due to recent changes in ADA regulations, the Accessible Seating is located at street level in front of the grandstand seating area. If you require Wheelchair, Walker or Mobility Scooter seating FULL PAYMENT will be required at the time of reservation to secure your space. Wheelchair, Walker and Mobility Scooter seating is limited to the guest using a Wheelchair, Walker or Mobility Scooter plus one additional guest.

Do the motorcoaches have lifts for guests using Wheelchairs or Mobility Scooters?
No, the motorcoaches do not have mobility lifts. You may use a Wheelchair, Walker or Mobility Scooter, as long as it will fit in the storage bay underneath the motorcoach. If you have mobility issues, you are required to have someone traveling with you to assist you up and down the steps leading in and out of the motorcoach, and in all other areas that have limited accessibility.  A la Carte Tours staff members are not readily available to assist anyone with mobility issues. 

Are most areas accessible by Wheelchair or Mobility Scooter?
Yes, except for the motorcoaches most all areas we visit on the tour are Wheelchair, Walker and Mobility Scooter accessible. Normally, the only steps in the tour are on and off the motorcoaches, and the steps leading into the grandstands at the Tournament of Roses Parade. We have taken great effort in selecting appropriate venues and minimizing any obstacles that may affect your access. But some issues are beyond our control, and complete access to all areas may not be available and cannot be guaranteed; as circumstances may change from time to time. A la Carte Tours cannot be held liable for any areas on the tour that have limited access.


How much time do we have at the Float Construction Pavilion to view the floats?
You will have approximately 1 1/2 hours at the Float Construction Pavilion to view the floats. This is a self-guided tour, and you can stop and take as many pictures as you wish. Please be advised that the line to get into the pavilion can be long, and it is a long walk to get through the building with a lot of standing and waiting. Since there are twelve Float Construction locations around Pasadena, it is impossible to see all the floats being constructed at one place. Only three of the Float Construction Pavilions are open to tour groups. The pavilion we visit is the only completely enclosed pavilion, easily accessible in the event of inclement weather, and the only one that offers easy access with no steps in or out of the pavilion.  We depart the Float Construction Pavilion promptly at 10:30am.

How much time do we have after lunch on December 30th at the Queen Mary?
You will have approximately 2 hours after lunch to complete the tour of the Queen Mary. There is a 1 hour guided tour followed by additional time for exploring the ship on your own. We depart the Queen Mary promptly at 4:00pm.

How much time do we have at the Post Parade - "Showcase of Floats"?
You will have approximately 2 hours at the Post Parade - Showcase of Floats.There is a lot of walking to see all the floats, and it will be very crowded with long lines. Be sure to have extra storage on your digital camera to capture the beautiful artistry up-close on these gorgeous works of floral art. We depart the area promptly at 4:00pm.

Are there other Optional Tours of the Los Angeles area available?
Yes, but any Optional Tours you reserve would require that you book additional hotel nights. Or you would have to forfeit the Los Angeles / Hollywood Tour included in your tour package on December 31st, to book an Optional Tour on that date. If you elect not to take the included tour, there will be no refund or credit available for you to use on any Optional Tours. 

What time do we return to the hotel on December 30th, 31st and January 1st?
Depending on traffic conditions, we should arrive back at the hotel at approximately 5:00pm each day.

Can I extend my travel dates?
Yes. You can extend your dates of travel either prior to or after the tour package dates. Additional nights at the hotel are available through our office. Extend your stay to take advantage of the many Optional Toursavailable. Or you may wish to experience one of our luxurious Optional Cruises after your Rose Parade Tour. 

What age group generally attends this tour?
All ages are welcome. We have had guests from toddlers to seniors alike. Although, because of the amount of walking and the cold weather on this tour, ages 5 and above is recommended, and active seniors. We take great care in accommodating all guests, even those with limited mobility issues. Due to cold weather conditions each morning, infants under the age of 2 are not accepted on the tour. Extensive walking and standing is required on the tour.

What should I pack?
Casual clothes along with comfortable walking shoes are suggested at all times. None of our functions are dressy affairs. Mornings and evenings can be cold at this time of year, while daytime temperatures can be warmer. We suggest dressing in layers, especially on Parade Day, when we depart the hotel very early. You may wish to bring a hat and gloves for Parade Day, because it is usually cold in the morning. A jacket with a hood is recommended in case of rain.

Are transportation and admission fees included?
We provide transportation to and from all included activities. Transportation to and from Los Angeles International Airport (LAX) is included in your tour package. Transportation to and from any other airports in the Los Angeles area is at your own expense. Upon arrival at your hotel, please check with the front desk for the location and time of the 'Welcome Orientation' event on December 29th; where you will receive your 'Welcome Packet' with your tickets and ID Badges for all the activities. At this event you will be instructed as to which activities require a ticket, and which activities you will be admitted as a group with your tour badge credentials. All scheduled activities in your tour package include all admission fees. Any Optional Tours that you schedule in addition to your tour are at an additional charge. Gratuities for any Optional Tours are additional. Alcoholic beverages and smoking of any type are not allowed at any time on board the motorcoaches or at any of the venues

Do I have to attend all activities or functions?
No. However you have paid for everything included in your tour package, and there are NO REFUNDS for any unused components. If you cannot or wish not to attend a function or activity, please let your Tour Manager or A la Carte Tours Staff Member know that you will not be attending, so that we are not spending valuable time looking for you and delaying the rest of the group. Please note, that any changes you make to your tour are at your own personal expense and may incur additional charges.

What about meals and dietary needs?
Breakfast is included daily, along with 3 Luncheons in your tour. We will do everything we can for those who have food allergies or medical conditions requiring a limited diet. Please give us advance notice in writing of any dietary requirements, but please understand that any changes in food requirements may result in an additional charge.

What about tipping?
A small token of your appreciation is recommended for any Luggage Handling ($1-$2 per bag) at the Hotel or Airport Transfers, for the Hotel Housekeeping Staff ($3-$4 per day), for Breakfast Service at the Hotel ($2-$3 per person) and on any additional Optional Tours($7 per passenger). Gratuities for your Motorcoach Driver, Tour Guides, Tour Escorts and the wait staff for the included Lunches are already included in your package. If you receive exceptional service during your tour experience additional gratuities are appreciated by the A la Carte Tours Staff

What time does our return flight need to be to use the Airport Transfers?
Because we have guests from across the United States, Alaska, Hawaii, Caribbean and Canada, we realize that some departure times may depart quite early in the morning, or late at night. Your departure Airport Transfers are available at all times day or night. Your flight information will be required 20 days prior to the tour, so that we can arrange your transfers to coincide with your anticipated flight times.

Do you offer discounts? (AAA, Senior, Military, etc...)
Because our tours are competitively priced, we sell all tour packages at face value with no additional discounts.

What happens if it rains?
The Tournament of Roses Parade and its events will go on rain or shine. Please wear appropriate clothing with a hood, also a hat and gloves are recommended for the parade. Umbrellas are not allowed in the grandstands.

How can I help decorate a float?
Some but not all of the floats are decorated by volunteers. The process of placing live flowers on the floats begins on December 27th. Information on volunteering to decorate the floats can be obtained by calling the Tournament of Roses at 626-449-4100 or by visiting their webpage at www.tournamentofroses.com 

Is smoking allowed?
No. Smoking is not allowed at the hotel, on the motorcoaches, at any of the restaurants or venues, or in the grandstands at the parade. This includes e-cigarettes.

Can you help me with game tickets?
No. For help with Rose Bowl Game tickets, please contact the participating universities or TicketMaster.com or VividSeats.com

Guidelines for Customers of Size...
The width of the seats at the Rose Parade measure 18 1/4 inches. Guests who feel they may encroach upon any part of the neighboring seat(s), or wish to have a little extra room, may proactively purchase additional seat(s) at time of reservation, to guarantee availability. This helps ensure we can comfortably accommodate all guests in the grandstand seating for which they purchased a ticket, and avoid asking guests to relinquish their seats for an unplanned accommodation. Most importantly, it ensures that all guests have access to safe and comfortable seating and a pleasant experience at the Tournament of Roses Parade. Please notify our office at time of booking if additional seating is needed. Additional seats are very limited and not available on the day of the Parade; advance purchase is required

Guidelines for Customers with Accessibility Needs...
Please alert our staff to any physical challenges anyone in your party may have so we can recommend the best seating options for your parade viewing experience. Tickets for Wheelchair, Walker or Mobility Scooters accessible seating at the parade are available but very limited, and must be reserved and PAID-IN-FULL at time of reservation. One companion seat 
is available for each Wheelchair, Walker or Mobility Scooter ticket purchased. ​​


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